General

Yes, Whole Organic Hampers is open and Sellers are still able to turn around fast deliveries. Couriers are deemed an essential service and can continue to deliver, but hospitals may have extra restrictions on who can access the building. For complete details regarding the handling and shipping times of our Sellers, please read each product page thoroughly.

Orders

You can use our “SEARCH BY LOCATION” feature found at the topmost of the website to easily find the perfect gift hamper for your recipient. Just type the gift recipient postcode to filter all the available hampers and vendors for that specific location or state.

Please read each product page thoroughly, specifically the delivery and return policy tab. 

If there’s something you’ve already liked, just click the “Add to Cart” button and proceed to checkout. Then enter the necessary delivery details and payment options. This is the fastest, easiest, and most secure way to place your order.

To place a bulk order, we would need the quantity of hampers you are after, the addresses you want them sent to, and then the gift card messages you want with the hampers. To place your bulk order, contact us at sayhello@wholeorganichampers.com.au so we can mediate with the Seller immediately.

Once your order and payment have been placed and processed by our system, you will be directed into a “Thank You” page which means your order was successful.

You will also receive a confirmation email with complete details about your order and with order invoice included.

Once your order has been dispatched by the Seller, we are unable to cancel it. If your order has not been dispatched yet by the Seller, we may be able to stop the order. Please contact us at sayhello@wholeorganichampers.com.au as soon as possible if you wish to cancel your order so we can mediate with the Seller immediately.

Payments

We accept major debit and credit card payments such as Visa, MasterCard, Discover and American Express. You are also able to pay using major payment systems such as PayPal, Stripe, Google Pay, and Shop Pay. 

All payments within our website are processed in Australian Dollars (AUD). Our website may allow different currency selection, but all payments are processed by our website in Australian Dollars. If you are paying using another currency, your financial institution will process and convert your payment based on the current exchange rate plus service fee if applicable.

The majority of credit card errors are caused by an issue regarding the credit account or by the financial provider such as insufficient funds or expired credit card. Please contact your bank to check if there are issues regarding your account. 

If these causes are ruled out and the error still continues to occur, please contact us immediately at  sayhello@wholeorganichampers.com.au

We are unable to offer any support or advice regarding issues you may be experiencing with your PayPal account since they are a third-party payment provider. If you are having problems processing your payment with PayPal, you will need to contact PayPal directly.

Delivery & Order Tracking

All hampers will be shipped to you directly by the hamper Seller. Shipping fees are set by each Seller and calculated on the checkout. All specific shipping charges can be found in the description of each product page, so kindly read them thoroughly.

You will receive an email with your tracking number once your order has been fulfilled and dispatched. You can then track your order using the received tracking number here: Click me! 

We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you.

This can vary depending on your location and the delivery method that the Seller has provided or that you have chosen. The Seller will have specified the shipping details and the handling time on the individual product pages. So please read each product page thoroughly, specifically the Shipping tab.

Whole Organic Hampers curates sustainable hamper vendors all around the country so we can deliver gifts Australia-wide. You can use our “SEARCH BY LOCATION” feature found at the topmost of the website. Just type the gift recipient postcode to filter all the available hampers and vendors for that specific location or state.

This can vary depending on the Seller. All the specific delivery schedules can be found in the description of each product page, so kindly read them thoroughly. But most of the time, our Sellers don't deliver on weekends or public holidays.

Most action taken by courier companies is to leave the hamper in a spot where it won’t be damaged or stolen.

• It could be taken to a collection point such as Aus Post or Parcel Connect (depending on the courier service that the Seller used) and a missed delivery card will be left, or

• The hamper will be returned to the depot and delivery will be attempted again. Usually the following business day.

If the parcel remains undeliverable the couriers will make contact with the sender or receiver to organise a resolution. Please note couriers are often on a very tight schedule and will not be able to wait at any address for very long.

Returns & Replacements

Most of our products are from third-party Sellers, so they each have their own Refund Policy. Whole Organic Hampers is just a discovery platform and is not responsible for any returns and refunds.

Whole Organic Hampers does not accept any liability to the Buyer directly. Even though we can help solve any disputes between Buyer and Seller, the Seller is responsible to offer refunds, repairs, and replacements in accordance with the Australian Consumer Law and the Seller’s Refund Policy.

For complete details on Seller’s refunds and returns, please thoroughly read Seller’s Refund Policy than can be found on each product page.

You can contact us through sayhello@wholeorganichampers.com.au to discuss a return so we can mediate the issue immediately with the Seller. 

To be eligible for a refund, repair, or replacement, you must provide a proof of purchase. You may also be required to provide a government issued identification to qualify for a refund, repair or replacement. 

For the set of complete requirements and instructions, please thoroughly read the Seller’s Return Policy on each product page.

In the event that the product you ordered has been damaged during delivery, please contact us as soon as possible.

Whole Organic Hampers does not accept any liability for the transport of products and damages. We are just a discovery platform, and are not responsible for any returns and refunds. All returns and refunds will be as per Seller’s Returns Policy that can be found on each product page, so kindly read them thoroughly before purchasing.

We will arrange and mediate with the Seller to repair or collect the damaged product to replace it with an equivalent product, or to refund it, provided that you have contacted us within 7 days from the date of receiving the product.

In the event that your hamper arrives but is not the one that you’ve ordered or has an item missing from the hamper, please contact us as soon as possible. We will contact the Seller on your behalf and will mediate the issue to come to a resolution immediately.